U.S. SHIPPING CHART

Free shipping for USA and EU countries, for other countries and regions, please contact online customer service.

All orders are shipped Monday through Thursday (excluding some holidays). hicomeback ships all packages via UPS and offers the following shipping methods for your convenience.

SERVICECOSTDELIVERY
UPS 2-Day$21.50 + $1 per item over 3 items2-3 Business Days
UPS Express 2-Day$32.50 + $1 per item over 3 items1-2 Business Days
UPS SurePost$8.99 + $1 each additional item, over 3 items ($0-$98.99)$3.99 + $1 each additional item, over 3 items ($99+)7-10 Business Days

* Please take processing times into consideration when selecting Next Day or 2-Day shipping options at checkout.

* Orders shipping to HI, AK, and APO can take between 2-3 weeks when using the UPS SurePost shipping method.

We want you to be 100% satisfied with your hicomeback experience. If you have any questions regarding your order, Please email us or contact our online customer service.

Your order will be processed and shipped within 5 business days after the order is placed – excluding weekends and holidays.

You will receive an Order Confirmation email when your order is processed, which will include your UPS tracking number.


Customer Satisfaction Guarantee

We’re not satisfied until you are! hicomeback stands behind its products with a 90-day satisfaction guarantee. If you are not happy with your purchase or experience an issue with a product within the first 90 days from the purchase date, you may return the product for a merchandise credit. Customer is responsible for the return shipping and all original parts,
cords, controls, etc. must be included. Lingerie must be unworn and in its original packaging with tags on, lubricants or other liquid products must be unopened.

After the first 90 days from the original purchase date, hicomeback warranties toys for a period of one year against manufacturing defects or materials that affect the product’s function. 

This warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, or neglect. Taking the intimacy product apart (or its accessories) will render the warranty invalid.

Return or Exchange:

To return a product for credit, you must obtain a Return Merchandise Authorization number (RMA) from our Support Team. You can do so by submitting a Support Portal request or contact our online customer service.

You will need your Order Number or Order Reference Number to begin.

CLICK HERE TO ACCESS THE PORTAL

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